How does personalization work?
Simply select your options (size, color, style) and enter your personalization details — name, photo, or text — on the product page before adding it to your cart. Please double-check spelling and photo uploads before checking out, as production begins shortly after your order is placed.
How long will my order take?
Since every item is made to order, please allow 1-3 business days for production, plus 5-7 business days for shipping within the US (about 6-10 business days total). See our Shipping Policy for details.
Can I change or cancel my order?
Because production starts quickly, please contact us within 12 hours of ordering at support@urbanmintdesigns.com if you need to make a change. We can't guarantee changes once production has started.
What if my item arrives damaged or wrong?
We're happy to send a free replacement or refund for any item that arrives damaged, defective, or incorrect due to our error. Just email us within 30 days of delivery with your order number and a photo. See our Refund Policy for full details.
Do you accept returns?
Since each item is personalized specifically for you, we're unable to accept returns for change of mind, sizing chosen by the customer, or personalization details submitted incorrectly.
What sizes are available?
Most apparel comes in sizes S-2XL. Check out our Size Guide for detailed measurements.
What payment methods do you accept?
We accept all major credit/debit cards and other secure payment methods available at checkout.
How can I track my order?
You'll receive a shipping confirmation email with tracking information as soon as your order ships.
Still have questions?
Reach out anytime at support@urbanmintdesigns.com or +1 806 515 3131.
